Realtime Dashboard
Reports & Analytics
Intuitive Interface
Tickets, Chat & Phone
Drag and drop realtime dashboard. So you get to know what's happening in your call center at a glance.
Transform raw data into comprehensive information. Convert leads into raving customers.
Navigate easily through the system. Configure with ease and confidence.
Get realtime professional support during your operating hours. Resolve issues quickly via multiple channels.
* Dedicated direct calling user extensions
* Personal voicemails & Team voicemails
* Outbound calls - Manual, preview and predictive
* Inbound calls - Automated call distribution (ACD)
* Blended calls (inbound and outbound)
* Scheduled callbacks (manual & auto)
* 3-way conference and call transfers
* Interactive voice response (IVR) with campaign/queue
* Broadcast and survey dialing
* Multi-lead list per campaign
* Campaign defined scripts
* Custom caller ID - campaign specific
* Custom call statuses and call dispositions
* Hotkeys for quick hangup and call dispositions
* Filter leads (dynamically exclude numbers from lists)
* US, UK and Australia telemarketing compliance
* Drop timer with safe-harbor message for FTC compliance
* Pay as you need support
* Packaged support plans - to suit all user types
* Customizable support & Managed services solutions
* Protection against SIP brute force attacks
* Call encryption support via TLS
* Protection against HTTP DOS or brute force attacks
* Web application firewall
* Full call recordings or on-demand
* Option to store call recordings on your own NAS/FTP
* Upload and download of customer lists
* Leads filtering
* Leads recycle
* Internal DNC and blacklist
* Leads timezone restrictions
* Real-time Dashboard
* Listen-in, barge-in
* Force log-out
* Reports and analytics
* Multi-group, multi-campaign assignments
* Skill-rating based agent priority routing
* Support remote and mobile workers
* WebRTC for voice calling right inside your web browser
* Database backup and redundancy
* High-availability (HA) configuration
* Support multi-offices and BPO working
* API and web services based integrations (into CRM)