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How can we check our latency to your Europe/France infrastructure?
A: You can ping "213.39.46.38" and check your latency.

How many lines or channels per agent can I use?
- Up to 20 lines/channels per agent. So if you have 10 agents this means up to 200 simultaneous...

How much bandwidth do I need?
- We recommend the following:  *5 seats: 512kbps  *10 seats: 1 mbps  *20 seats: 2 mbps

What web browser do you recommend?
- Firefox (http://getfirefox.com) is highly recommended

What are the recommended softphones?
- Linux: Twinkle (http://twinklephone.com) Zoiper (http://zoiper.com) Qutecom...

What are the recommended workstation/computer specs for my agents?
- A dual core computer with 2 GB of RAM and a USB headset.

What codec should I use?
- To save on bandwidth, please set the primary codec to GSM on your softphone. If you have G729...

Do I get charged for disconnected, busy, invalid calls?
- Only answered calls are billed.

I need technical support!
- Please login to your account and choose 'Support' on the left menu. Create a new ticket and we...